Customer Service Representative - Inside Sales

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Customer Service (Inside Sales) Representative at Bray Controls

Position Overview: Are you a driven customer service or inside sales professional looking for an exciting growth opportunity? Bray Controls offers a dynamic environment where you can thrive! Join a supportive team that celebrates professional wins and benefits from being part of a stable, growing company.

In this role, you will be integral to our Customer Service department, serving as the face of Bray Controls USA to our domestic and international customers.

Location:  Houston, Texas  In Office- 5 days a week.

Key Responsibilities:


* Order Processing: Use Bray’s systems to process quotes and orders, ensuring accuracy through cross-reference checks.


* Customer Communication: Communicate effectively with customers, teammates, and internal departments via email, phone, messaging, and face-to-face interactions.


* Problem-Solving: Troubleshoot issues, report problems, and track resolutions to maintain seamless communication.


* Documentation: Maintain meticulous records and documentation.


* Goal Achievement: Take ownership of tasks, explore opportunities for improvement, and contribute to departmental and organizational goals.

Ideal Candidate:


* Attention to Detail: Superior personal interaction skills and the ability to process several quotes and orders daily.


* Industry Experience: Experience in an industrial environment, particularly with valves or flow control products, is preferred but not required.


* Technical Aptitude: Computer literacy in a fast-paced office environment and the ability to learn and interpret technical information.


* Communication Skills: Excellent oral and written communication skills are crucial.

Qualifications:


* Work Authorization: Permanent work authorization for the USA is required.


* Language: Fluency in spoken and written English.


* Technical Skills: Proficiency with Microsoft Office; experience with ERP/CRM systems is preferred.


* Education: Bachelor’s Degree preferred or equivalent experience.


* Industry Understanding: Knowledge of industrial manufacturing environments and B2B structures is beneficial.


* Organization: Well-organized with excellent documentation skills.

Why Work for Us?

At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide.

Joining our team means becoming part of a company that values excellence, integrity, and collaboration. 

What We Offer:


* Competitive Pay Plans


* Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
+ Medical, dental, vision, and life insurance
+ Paid holidays and vacation
+ 401(k) plan with matching contributions
 Healthy Work Environment: We provide a smoke-free, drug-free workplac...