North America Vendor Program Manager

JOB DESCRIPTION

The North America Vendor Program Manager will be accountable for executing a vendor strategy and program that complements Chubb's strategic initiatives and enhances the property and casualty services and products delivered to our customers.

In undertaking this function, the key objectives are to embed a vendor program that optimizes client engagement, maximizes the performance of our vendor relationships, establishes defined metrics and service standards, and drives operational efficiency.

The Vendor Program Manager reports directly to the SVP Strategy & Operations Leader and will partner with our Chubb Risk Consulting Global Underwriting Support, Field Leadership, and Business Stakeholders.

Responsibilities:


* Act as the central Chubb Risk Consulting liaison with both external and internal stakeholders for vendor and contract management


* Own our vendor strategy and drive the execution of our vendor program


* Collaborate with the Global Underwriting Support team and key stakeholders to analyze the current use of vendors and develop future state utilization and continued process improvement to maximize the benefits of engaging vendors


* Manage our Chubb Risk Consulting vendor relationships and partnerships with key stakeholders


* Lead vendor sourcing and contracting initiatives, including competitive bidding, contract extensions/renewals, enhanced scope of service, and vendor termination


* Maintain an in-depth understanding of market and vendor capabilities, and identify new opportunities to improve service capabilities and deliverables


* Establish appropriate vendor performance measures and effectively manage performance results throughout the lifecycle of the vendor relationship


* Partner with our Global Underwriting Support Team and Field Operations to balance cost, quality, and service; drive performance; enhance customer satisfaction; and manage costs


* Manage the identification, recording, prioritization, and resolution of vendor incidents


* Ensure vendor resource capacity during elevated demands of field engagement

QUALIFICATIONS



* Bachelor's

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.

Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, ge...