Operations Intern

PHYSICAL REQUIREMENTS:


* Light to Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently to lift, carry, push, pull, or move objects.


* Ability to bend, stretch, twist, or reach with body and arms.


* Must be able to stand and/or walk for long periods.


* Frequent walking between various hotel departments.


* Ability to work under varying noise levels and environmental conditions.


* Ability to safely perform tasks with attention to safety protocols and lifting techniques.

MENTAL REQUIREMENTS:


* Communication Skills: Must be able to effectively communicate in English, both orally and in writing.


* Problem-Solving: Ability to evaluate situations quickly and handle guest concerns, while anticipating and preventing problems.


* Composure Under Pressure: Ability to remain calm and professional during busy times or when handling guest complaints.


* Multitasking: Ability to handle multiple tasks simultaneously, from guest service to operational duties.


* Attention to Detail: Must be able to assimilate complex information and apply it to day-to-day operations.


* Math Skills: Basic math skills for handling transactions and understanding financial data.

KNOWLEDGE & SKILLS ACQUIRED DURING INTERNSHIP:


* Guest Services: Learn the fundamentals of hospitality by interacting with guests and assisting with their requests.

Develop communication skills, and problem-solving abilities to ensure a positive guest experience.


* Front Desk Operations: Gain familiarity with check-in/check-out procedures, reservations, guest billing, and tracking guest requests using hotel management systems.


* Food & Beverage Operations: Experience food and beverage service standards, assist in restaurant operations, learn how to manage customer expectations, and develop a deeper understanding of food safety and sanitation practices.


* Event Coordination: Participate in the planning and execution of events, including room setups, guest services, and coordination with other departments.


* Operational Support: Learn about hotel administration, reporting, and inventory management.

Gain experience in maintaining smooth hotel operations and collaborating across departments.


* Teamwork & Collaboration: Develop strong interpersonal skills by working with different departments and interacting with team members, managers, and guests.

DUTIES & FUNCTIONS

ESSENTIAL:


* Approach all interactions with guests and employees in a friendly, service-oriented manner.


* Maintain regular attendance, as required by the hotel's needs and the schedule.


* Maintain high standards of personal appearance and grooming as outlined in the hotel's employee handbook.


* Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations


* Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, ...