Manager, HR Shared Services - FT - Days - HR Systems

Job Description

The Manager, HR Shared Services will oversee the day-to-day operations of the HR Shared Services team, including Tier 1 representatives and administrative staff.

This role is responsible for ensuring effective delivery of HR services, monitoring adherence to service level agreements (SLAs), and driving process improvements.

This role plays a critical role in managing the team’s performance, ensuring high-quality service, and fostering a culture of continuous improvement.



* Team Management:
+ Manage, mentor, and lead the HR Shared Services teams, ensuring efficient and effective support for employee inquiries, data management, and administrative activities.
+ Develop and implement training programs to enhance team members’ skills and knowledge.
+ Conduct performance evaluations, provide feedback, and support career development.
+ Act as an escalation point for issues/questions that are too complex to be considered Tier 1.



* Operational Oversight:
+ Oversee day-to-day operations, ensuring consistent and accurate HR service delivery.
+ Monitor workload distribution, ensuring proper allocation of resources to meet workload demands.
+ Ensure timely resolution of employee inquiries and issues, escalating complex matters as needed.
+ Track and analyze service level agreements (SLAs) to ensure performance standards are met.
+ Prepare and present regular reports on team performance, SLA adherence, and operational metrics to senior leadership.



* Process Improvement:
+ Continuously assess current processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
+ Collaborate with other HR teams to implement best practices and improve HR service delivery.
+ Identify trends in employee requests and recommend adjustments to maintain or improve service levels.



* Technology and Tools Management:
+ Work closely with the HR Systems team and IT to optimize the use of technology and systems in supporting efficient service delivery.
+ Identify opportunities to leverage automation and self-service solutions to enhance the efficiency of the shared services model.



* Data Management
+ Own and execute the Workday EIB (mass data load) process, including (but not limited to):
o Initial analysis of data to be added or modified
o Creation of master data files for manipulation of data
o Creation of EIB files for uploads
o Development of data backout plan in case of unintended effects in the system.
o Post-upload end-to-end validation.



* Compliance and Policy Adherence: Ensure adherence to HR policies, legal requirements, and organizational standards in the provision of HR services.


* Other duties as assigned

Qualifications

Required


* Bachelor’s degree in Human Res...