Outpatient Pharmacy Technician

Job Description

Key Responsibilities


* Responsible for providing friendly and efficient pharmacy care to all customers.


* Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience. 


* Performs duties as assigned by Pharmacy Manager, Pharmacist, and other supervisors including but not limited to: maintaining pharmacy workflow, and utilizing pharmacy systems to search and enter patient, prescriber, and drug information; ensuring all prescription information is entered and processed correctly; filling prescriptions by retrieving, counting, pouring pharmaceutical drugs, processing insurance billing and basic problem resolution.   


* Provides and supports the implementation of business solutions and clinical services (i.e.

Meds to bed program, Emergency department pharmacy services etc.).


* Responsible and accountable for registering all related sales on assigned cash register, collects and handles payments as required.  Takes customer to OTC aisle to assist in locating products.


* Demonstrates phone etiquette and answers phone in a timely manner.


* Utilizes the inventory management system in order to maintain proper inventory levels and reduce partial filled prescriptions, process received orders, wholesaler returns, and removing outdated/damaged/expired drug returns


* Maintains safe and clean working environment by complying with procedures, rules, and regulations.


* Contributes to team efforts by accomplishing related tasks and results as needed.

Additional Requirements:


* A team player with attention to customers, ensuring that both medical professionals and patients are responded to with accurate and timely information.


* Ability to work in teams, and ensuring timely completion of assigned work requirements.


* Possess excellent verbal, written, and interpersonal skills to deal with a diverse customer group.


* Strong problem solving skills.


* Knowledge of Federal and State laws, regulations, and standards regarding the provision of pharmacy services.  Staying abreast on existing and new legislations and advising management on needed actions.    

Qualifications


* High School Diploma.


* Minimum 1 year current community pharmacy experience, or completion of an externship at El Camino Health


* Demonstrates knowledge of outpatient and retail drugs (prescription and non-prescription) and usual doses for various patient populations preferred.

License/Certification/Registration Requirements


* Current ACTIVE California Pharmacy Technician registration. 


* Pharmacy Technician Certification Board (PTCB) certified technician preferred.


* Completion of an ACPE Accredited or Board of Pharmacy approved Immunization training program preferred.

 

Ages of Patients Served

This position will serve all age groups.

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