Human Services Navigator

The Human Services Navigator will aid visitors and participants regarding the services available at the Department of Human Services and resources in the surrounding community.

RESPONSIBILITY LEVEL:

Under the direction of the Safety/Central Services Coordinator, the Human Services Navigator will aid visitors and participants regarding the services available at the Department of Human Services and resources in the surrounding community.

The Human Services Navigator assists with controlling building access by greeting, screening, answering questions, and directing visitors/participants; this position involves providing concierge-style customer service for everyone who enters the Kenosha County Department of Human Services.

The customer needs are addressed while assuring a safe work environment.

The Human Services Navigator communicates with large numbers of individuals, at times large groups of people, and manages stressful situations in the most empathetic manner.

PRINCIPAL DUTIES:

1.

Provides access services in the building, including greeting, screening, and directing visitors/participants, while stationed at the entrance of KCJC/HSB.

2.

Provides specialized assistance to visitors/participants who are unfamiliar with the service delivery at KCJC/HSB.

This includes helping visitors/participants navigate the resources available from the Kenosha County Department of Human Services.

3.

Provides temporary/visitor IDs to approved staff and visitors.

Identifies visitors/vendors who are required to complete the KCDHS Access Log.

4.

Demonstrates competency in communicating with a variety of people of varying ages, abilities, and multi-agency personnel.

5.

Maintains a thorough working knowledge of the facility and the service delivery of the divisions/agencies collocated at KCJC/HSB.

6.

Acts as a point of contact for internal and external customers, including vendors, staff, visitors, and general public.

7.

Collects and prepares required data and documentation including resource requests, count number of and which agencies the Navigator has referred visitors/participants to.

8.

Maintains a thorough working knowledge of the resources available from the Kenosha County Department of Human Services.

9.

Maintains a thorough working knowledge of the DHS Safety & Security Policies & Procedures

10.

Attends Safety/Security Advisory Groups as scheduled.

11.

Responsible for completing all other job duties/responsibilities as assigned.

REQUIREMENTS:

1.

High school diploma or GED minimum.

2.

Experience with the service delivery of the Department of Human Services and the collocated agencies within the department.

3.

Ability to operate standard office equipment.

4.

Excellent customer service skills.

5.

Proficient using computer software and Microsoft Office software.

CORE COMPETENCIES:

1.

Excellent public relations and interpersonal communication skills.

Independently anticipate and meet customer needs, while searching for ways to improve custo...