Senior Information Systems and Data Consultant

Joining the Information & Systems Transformation (ISTX) team accelerates career growth through high-visibility projects and a collaborative environment emphasizing learning, mentorship, and expertise in technology and data engineering.

As internal consultants, ISTX drives business transformations to advance Chase Consumer & Community Banking (CCB) towards operational excellence.

The team's mission is to enhance processes and systems, improve customer experience, boost employee engagement, reduce risks, achieve financial benefits, and foster continuous improvement.

As a Process Improvement Associate II within the Information & Systems Transformation (ISTX) team, you are expected to work independently at a senior level.

Your role will involve leading entry-level associates, consulting on strategic improvements, conducting interviews with executives, assessing current states, and developing solutions for presentation to executive sponsors.

This role provides an opportunity to accelerate your career growth through high-visibility projects and a collaborative environment emphasizing learning, mentorship, and expertise in technology and data engineering.

Job Responsibilities:


* Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.


* Informally develop team members by serving as a mentor and participate in a culture of continuous learning; this may include managing analysts and interns.


* Analyze and map key business processes and information flows, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.


* Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.


* Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.


* Utilize storytelling and deck building skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.


* Be intellectually curious, with ability to take ownership of tasks and manage most elements of an entire workstream.

Required Qualifications, Capabilities, and Skills:


* Process Improvement and AI Expertise: 3+ years of experience in developing and implementing process improvement programs to streamline workflows, reduce manual effort, and increase productivity with 1+ year(s) designing AI-driven solutions on public cloud platforms, particularly AWS, with familiarity in tools like Amazon Bedrock, Google Vertex AI, Azure Machine Learning, LLMs (Grok, Chat GPT), and Agentic AI.


* Advanced Analytical, Problem-Solving Skills, and Data Viz: Strong intellectual cur...