Digital Communications and Channels Manager

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Digital Communications Manager will play a critical role in managing and enhancing the organisation's communications platforms (digital/events/print...) to deliver impactful and engaging employee communications.

This position sits within the Employee Communications team and is responsible for overseeing the implementation, and continuous improvement of digital tools and channels that connect employees, foster collaboration, and amplify the company's culture and messaging.

Key Contacts & Relationships:

Internal

• Technology team

• Wider people engagement team

• Wider HR functions

• Compliance - ISO, DP etc

• Continuous improvement

External

• Microsoft best practice

• IOIC

• Digital forums

1.

Channel innovation:

• Develop and implement a digital communications plans aligned with the employee communications goals.

• Deliver content innovation through new media, the latest technological developments such as AI, to amplify communications and engagement and foster wider digital adoption.

• Oversee the management, maintenance, and optimization of internal digital/print/event platforms (e.g., intranet, employee apps, print collateral, collaboration tools).

• Ensure communication tools are user-friendly, engaging, and accessible to employees at all levels.

2.

Content Distribution:

• Collaborate with the Employee Communications team to create and distribute content tailored for communications platforms.

• Drive the use of multimedia content such as videos, infographics, and interactive tools and much more to enhance engagement.

3.

Channel Optimization:

• Lead on channel development that is grounded in a rigorous understanding of end-user needs.

• Lead on the use of and innovation of digital event platforms that support business-wide events and all colleague calls

• Continuously assess the effectiveness of digital communication channels and recommend improvements based on employee feedback and analytics.

• Leverage tools such as analytics dashboards to track and report on platform usage and content performance.

• Stay updated on emerging technologies and trends in digital communication to enhance internal capabilities.

4.

Employee Engagement:

• Drive initiatives to encourage employee adoption and active use of digital tools.

• Partner with HR, IT, and other departments to integrate digital platforms into broader employee engagement and cultural initiatives.

• Act as a champion for digital transformation within employee communications.

...