Tech II, Deskside Support - 2nd Shift

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

2nd Shift, Tuesday - Saturday, 3:00pm - 11:30pm

We're transforming logistics through technology, investing hundreds of millions of dollars every year in IT.

As Deskside Support Technician II, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets.

Become a part of our rapidly growing, dynamic team and we'll give you the tools and support to build a rewarding career.

Pay, benefits and more.

The hourly pay range for this role is $24.76 - $27.52.

GXO, in good faith, believes this is the range of possible compensation for this role at the time of this posting.

We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California.

This rate may be modified in the future.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees.

You can apply for this role by clicking on the Apply now button at the bottom of this posting (or through the Employee Job Hub if you are a current GXO employee).

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

What you'll do on a typical day:


* Troubleshoot and resolve Tier 2 and 3 escalated technical issues


* Maintain and manage workload through computerized ITSM ticketing and tracking system


* Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices


* Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues


* Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

What you need to succeed at GXO:

At a minimum, you'll need:


* 1 year of experience supporting end-user equipment and telephony equipment


* Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment

It'd be great if you also have:


* Associate degree, bachelor's degree or vocational training in a technical field of study
...