Level 3 Support Developer

Responsibilities & Duties:


* Provide Level 3 support by investigating, diagnosing, and resolving intricate technical issues across our products and systems.


* Collaborate with colleagues from Barcelona (BCN) and Wakefield teams to ensure seamless communication and problem resolution.


* Utilize advanced debugging tools such as WinDbg, Visual Studio Debugger, and DNSpy to identify root causes and deliver solutions.


* Maintain and troubleshoot applications built on Windows platforms, web APIs, and native applications developed in C++, C#, and VB.


* Demonstrate strong knowledge of Windows platforms, .NET Framework, .NET Core, and coding best practices.


* Communicate technical information effectively in fluent English, ensuring clarity and understanding across teams and with clients.


* Demonstrate patience, resourcefulness, and exceptional customer service skills when interacting with internal and external stakeholders.


* Proactively identify and document recurring issues to help drive continuous improvement in our products and processes.

Requirements:


* +3 years of proven experience in a Level 3 support or similar troubleshooting role.


* +3 years of strong technical expertise in Windows platforms, .NET Framework, .NET Core, web APIs, and programming languages such as C++, C#, and VB.


* +2 years of proficiency in using debugging tools like WinDbg (C++, C# and VB), Visual Studio Debugger, DNSpy, or equivalent.


* +3 years of expertise working with T-SQL.