Relationship Manager-Payments-Vice President

Join Chase Merchant Services, JPMorgan Chase & Co.'s global payment processing business and the world's leading merchant acquirer.

As a Relationship Manager, you'll have the opportunity to grow and retain a portfolio of client relationships, support client needs, and act as a Merchant Acquiring consultant.

Your role will encompass account planning, revenue generation, contract negotiation, project management, and budgeting.

As a Relationship Manager-Payments-Vice President within Chase Merchant Services, you will have the opportunity to grow and retain a portfolio of client relationships.

You will support the needs of assigned client accounts and act as a Merchant Acquiring consultant.

Your responsibilities will include account planning, revenue generation, contract negotiation, project management, and budgeting.

This role provides a unique opportunity to work with a diverse portfolio of clients and to contribute to the world's leading merchant acquirer.

Job Responsibilities:


* Manage a large portfolio of clients across team of collocated Relationship Managers


* Execute client needs via written and verbal communication and controlled process


* Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems


* Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team


* Deepen bank coverage relationships through regular communication cadence


* Manage client data across systems; deliver regular status reporting to measure performance and results


* Diagnose client issues, providing solutions and options and resolving with urgency


* Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness


* Consult on merchant acquiring products, aligning solutions to client needs


* Implement payment solutions with skill


* Identify opportunities for and improvements in systems and products

Required qualifications, capabilities and skills:


* 7+ years of Payments Industry experience and/or product expertise


* Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills


* Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture


* Proven cross-functional partnership and resourcefulness to solve customer needs


* Strong written, presentation, contract negotiation, organizational, and communication skills


* Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e.

Salesforce

Preferred qualifications, capabilities and skills:


* Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management


* P...