Principal Business Analyst

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software.

Now it's your turn to serve the payment needs of organizations and people the world over.

Job Summary:

Provides consultation to users in automated systems.

Analyzes complex business problems to be solved with automated systems and provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective that meet user requirements.

Performs analysis to solve strategic business problems and client issues by investigating and coordinating the resolution of customer payment settlement and reconciliation variances according to established policies, procedures, and best practices.

Optimizes queries and reporting activities for repeatability and efficiency.

Works closely with Development, Batch Ops, Customer Success Managers, Program Managers and Clients to identify and correct issues that impact the overall success of the ACI Biller business.

Validates deployment of changes for top Billers on SpeedPay to ensure accuracy and client satisfaction.

Key contributor to process to ensure accuracy and timeliness of JIRA tickets.

Identifies and executes process improvement initiatives to mitigate risk and drive automation.

Proactively identifies trends and underlying variance drivers that may require system development, alerts, reporting changes or partner/processor changes to manage and/or remediate.

Escalates internally and externally to expedite resolution.

Recommends creation or contributes to the creation of controls and/or reports and process improvements to optimize oversight, reduce fiduciary and regulatory risk and enhance audit outcomes.

Job Responsibilities:


* Understands and applies knowledge of data/databases and files/file processing to investigate and resolve financial variances.


* Leverages data and analytics to create robust reports and information that drive business optimization initiatives


* Analyzes data to enable proactive management of thresholds and requirements to avoid the potential for monetary impacts or fines


* Develops and operationalizes tools and methodologies to drive effective and repeatable reporting that supports critical operational and financial activities.


* Provides oversight to the development and execution of test cases and launch executions


* Serves as the main interface and liaison between end users and development throughout the product creation or application implementation.


* Independently assists with and contributes to the identification and analysis of risk and opportunity information that affects business operations.


* Investigates variances by performing initial triage and validation through a variety of applications, systems, queries and research procedures.


* Analyzes root cause to define neces...