Sr Project Manager

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software.

Now it's your turn to serve the payment needs of organizations and people the world over.

Job Purpose

The Senior Project Manager is responsible for leading biller payment solution projects from initiation to completion, ensuring timely delivery, alignment with client objectives, and adherence to quality standards.

This role drives collaboration across teams, addresses project challenges proactively, and supports the organization's mission to deliver cutting-edge FinTech solutions.

The Senior Project Manager is expected to be innovative and possess exceptional customer experience skills to drive improved client satisfaction.

Essential Functions and Responsibilities

Project Leadership


* Manage the planning and execution of complex, multi-phase biller payment solution projects.


* Develop and oversee detailed project plans, resource allocation, and risk mitigation strategies.


* Monitor scope, dependencies, and deliverables to ensure alignment with objectives and timelines, in collaboration with the senior leadership team and internal stakeholders.


* Drive resolution of complex project challenges to avoid delays or disruptions, by identifying risks, troubleshooting and proposing mitigation plans.


* Maintain accurate project documentation, including schedules, status updates, and risk logs.


* Foster a culture of innovation, encouraging the team to develop creative solutions to project challenges.


* Provide a critical lens to optimize suggested processes and workflows,

Client and Stakeholder Engagement


* Build and maintain trusted relationships with senior client stakeholders to align projects with business goals.


* Act as the primary escalation point for critical client issues, ensuring timely resolution.


* Provide executive-level reporting and insights on project progress and challenges.


* Proactively manage client expectations regarding progress, risks, and changes, while making key trade off decisions with shifting priorities and feature change requests.


* Leverage customer experience skills to enhance client satisfaction, driving loyalty and client retention.

Team Leadership and Development


* Mentor Associate and Project Managers, providing guidance and training to ensure cohesive project execution and to strengthen team capabilities and consistency.


* Lead cross-functional and international teams, promoting collaboration and accountability.


* Identify skills gaps and implement training or process improvements to enhance team performance.


* Foster a collaborative team environment, encouraging open communication and teamwork.


* Promote process improvements and implement best practices for project management and operational efficiency.

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