IT Support Technician

As a premier global food provider, the OSI Group partners with the world's leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe.

Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.

We're looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

The salary range posted represents the low and high end of OSI's salary range for this position.

Salaries will vary based on various factors, including but not limited to, location, education, skills, experience and performance.

Base salary is one component of OSI's overall total rewards package.

Other components may include bonuses, special pay programs, comprehensive time off, 401k with match and a full suite of benefit offerings for you and your family.

This role is responsible for providing day-to-day on-site and remote technical support to end users of personal computers, business applications, and related peripheral equipment.

Diagnoses and resolves basic to moderately complex hardware and software issues.

Installs new equipment or software and applies upgrades as authorized by the Corporate IT function and in compliance with established company procedures.

Job Responsibilities



* Job is an individual contributor and has no direct reports.


* Installs, configures, and maintains workstations and related peripheral equipment; applies operating system and local software application upgrades; and diagnoses and resolves network, server, and related issues as directed by Corporate IT.


* Diagnoses and resolves basic to moderately complex issues relating to the operation of the network, personal computers, business software, and peripheral equipment as assigned through the company's IT assistance ticketing system.


* Identifies trends in incidents to support problem management.


* Work with other technology teams such as Infrastructure, Networking or Applications to resolve any incidents that cannot be resolved at support level 1.


* Submits end user access requests through the Corporate IT ticketing system based on established role and responsibility protocol for all business applications.


* Create and maintain documentation along with Standard Operating Procedures within guidelines provided by the Corporate office.


* Participate in department meetings to communicate issues and projects that may be introduced by plant personnel.


* Works closely with facility and Corporate IT to understand and establish overall business technology requirements, identify appropriate solutions, and participate in the implementation of approved solutions.


* This role has the responsibility to understand and place in practice appropriate safety procedures.

This responsibility is achieved through education, training, u...