Sr Manager, IT Applications Manager

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway.

Ben Bridge Jeweler has thirty-six stores, across the United States.

We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations.

Jewelry is more than just an adornment.

It is a means of expression, love, personality, and history.

Its meaning only grows with time.

We don’t sell to a customer just once; we want to be their jeweler for life!

We are seeking a highly experienced and strategic Senior Manager of IT Applications to join our team in our corporate office in Downtown Seattle.

Job Summary:

This position oversees the implementation, development, and maintenance of our enterprise applications while leading a team of Business and Functional Analysts, including both onshore and offshore resources.

The role requires deep functional expertise in D365 Finance & Operations, with the ability to get hands-on when needed.

The Sr.

Manager will play a critical role in ensuring that enterprise applications align with business goals and operate efficiently.

Primary Duties and Responsibilities:


* Develop and maintain the enterprise applications strategy and roadmap.


* Lead a team of Business and Functional Analysts across onshore and offshore locations, ensuring alignment with business objectives.


* Manage the implementation of enterprise applications, including D365 Finance & Operations, Salesforce CRM, Salesforce Commerce Cloud, and retail systems.


* Ensure enterprise applications are running smoothly and efficiently, proactively addressing performance and user experience concerns.


* Manage the development and maintenance of enterprise applications, including upgrades, new features, and bug fixes.


* Collaborate with cross-functional teams to ensure enterprise applications meet business needs and provide value to stakeholders.


* Provide technical and functional expertise, with a hands-on approach as required.


* Oversee vendor relationships and contracts, ensuring successful partnerships and service levels.


* Develop and maintain policies and procedures related to enterprise applications.


* Ensure compliance with security and privacy regulations in all enterprise applications.


* Recruit, train, mentor, and manage the enterprise applications team, including performance management and career development.

Education and Experience:


* Bachelor’s degree in Computer Science, Information Technology, or a related field.


* At least 5 years of experience in enterprise applications management, with a strong emphasis on D365 Finance & Operations.


* Experience with Salesforce CRM, Salesforce Commerce Cloud, and retail applications.


* Proven experience leading teams of Business and Functional Analysts in onshore and offshore settings.

Knowledge and Skills:


* Deep functional knowledge and hands-on exp...