Customer Service Representative

Job Summary:

We have an exciting opportunity for a Customer Service Representative.

The ideal candidate will interact with customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on our products.

Responsibilities:


* Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.


* Ensures that appropriate actions are taken to resolve customers problems and concerns.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.


* Performs other related duties as assigned.

Requirements:


* High school diploma or equivalent.


* 1-3 years of experience in a manufacturing environment


* Customer service experience


* Some experience with the product or service preferred, but not required


* Excellent communication skills including active listening.


* Service-oriented and able to resolve customer grievances.


* Proficient computer skills (MS office, etc) with the ability to learn new software.


* Knowledge of, or ability to learn, product, service, or area of customer service specialization.


* Extensive phone contact, problem solving and general clerical experience are required.


* Strong attention to detail, organized, and professional.

What we have to offer:


* A family owned business with a friendly and supportive management team with a focus on its employees!


* Discretionary bonuses for attendance, performance, and employee referrals


* Low-deductible insurance programs for you and your family


* A generous company-sponsored 401(k) matching program.


* Generous paid time off and 13 paid holidays


* Paid Parental Leave for the birth of a child, adoption, or introduction of a foster child into a home


* Education and professional development reimbursement programs

See job description