Materials Customer Service Coordinator

Summary

Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis. 

Job Duties



* Responsible for addressing any customers issues


* Generates daily load sheets and requirement listing


* Monitors all Customer Portals


* Ensure adequate supply of containers through weekly inventories


* Monitor activities on the dock and activities of the shippers/receivers


* Adhere to all company policies, procedures and instructions


* The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005.


* The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in CQAM.00001 – Corporate Quality Manual.



* Annual MMOG/LE self-assessments.

Requirements

·         High School Diploma/GED

·         2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment

·         Ability to work well in a team with customer-focused orientation and strong sense of delivery.

 Supervisory experience would be an asset

·         Strong organizational and time-management skills

·         Strong interpersonal and communication skills (both verbal and written)

·         Proficiency with database applications and administration systems, specifically Microsoft Office