Temporary IT User Support Technician II

The County of Riverside's Human Resources Temporary Assignment Program (TAP) is seeking candidates for multiple Temporary IT User Support Technician II to support the Information Technology (RCIT) Department in Riverside and Indio.

The ideal candidates will provide technical assistance to end-users by installing, configuring, and troubleshooting hardware, software, and network-related issues through various support channels.

Performs routine maintenance and updates on computer systems and applications.

Assists in software deployments, updates, and security patches.

Guides users through step-by-step troubleshooting processes.

Documents and tracks user issues, solutions, and resolutions in a ticketing system to ensure problem resolution.

Maintains asset inventory for IT equipment issued to employees.

Travels to different office locations and provides remote support when required.

The RCIT Department seeks candidates who have strong troubleshooting and problem-solving skills.

Knowledge of Windows and common enterprise applications.

Basic networking knowledge (IP configurations, VPN, Wi-Fi troubleshooting).

Familiarity with IT support tools, remote desktop solutions, and ticketing systems.

Strong communication and interpersonal skills.

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

About Riverside County Information Technology

RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services.

Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

About TAP
The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments.

TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

Click here to learn more about TAP: https://rc-hr.com/temporary-medical-assignment-program-tapmap

TAP Benefits: https://rc-hr.com/files/users/user81/2024%20TAP%20Flyer.pdf• Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response.

• Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts.

• Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook, and voicemail.

• Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor.

• Provide customer service via phone and remote support; implement hardware upgrades for new or existing office...