Business Project Advisor - Hybrid - Express Scripts

Team Description

Health Plan Division Project Management Office (HPD PMO), under the Sales and Account Management organization within Express Scripts, defines and maintains standards for project management within the organization, for both client specific and internal organizational initiatives.

The PMO strives to standardize and introduce economies of repetition in the execution of projects.

The PMO is staffed by client facing Project Managers that will serve to provide broad support across Client Service Teams (CSTs) with tactical oversight and skilled project management support.

Role Summary

Health Plan Division Client Facing Project Manager will:


* Serve the HPD organization for multiple CSTs/ Health Plan accounts by leading the work and deliverables of multiple, cross functional client specific and internal organizational projects/programs, from inception through implementation, that impact multiple processes, systems, functions and products.


* Mitigate client/member risks and internal risks through comprehensive understanding of all downstream impacts of project/program components and partner with CST members and applicable downstream partners.


* Ensure the project/program is a success, client intent is met and ESI clients receive superior service to ensure overall satisfaction of project/program and aid in the overall client retention.


* Participate in creation of best practices/standard processes

Key Responsibilities


* Develops joint project plans to support client specific and organizational deliverables and milestones.



* Reviews and tracks status of work streams, responsible for project risks and issues management to closure and provides project updates to leadership and partners.


* Collaborate with Product partners, IT, and other key business partners to ensure client intent, business needs and goals are being appropriately prioritized and remains on track


* Act as consultative client liaison between all ESI functional areas and client contacts (including client, TPA, broker and /or consultant parties).


* Provide strategic direction and guidance to both internal operational functions and client to mitigate project risks to all parties.


* Identify and manage project dependencies and critical path.


* Be client facing and represent client on internal calls and project core team meetings.

Qualifications (Required)


* Ability to lead multiple, highly visible projects simultaneously including monitoring and tracking of progress and status update communications by using good time management and priority identification skills


* Ability to quickly learn project landscape; create a project strategy and plan that identifies dependencies, gaps, risks, and issues.


* Able to navigate scenarios that are not clearly defined and establish a satisfactory resolution path.

Assists others to identify solutions to issues that negatively impact program and/or project plan.

Proven t...