Payments - Platform Experience Product Delivery - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Platform Experience, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Collaborates with cross-functional teams to ensure that Technology deliverables are directly linked to desired business and client outcomes


* Facilitates regular meetings and workshops with stakeholders to gather feedback, align on priorities, and ensure continuous alignment between product delivery and business objectives


* Develops and maintains comprehensive project documentation, including roadmaps and status reports to ensure transparency and accountability throughout the product delivery lifecycle

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or platform-wide release management, in addition to deployment processes and strategies


* Experience in agile metholodgy

Preferred qualifications, capabilities, and skills



* Proficient knowledge of the product development life cycle, design, and data analytics


* Excellent communication and interpersonal skills


* Strong problem-solving skills with the ability to anticipate challenges and proactively develop solutions to mitigate risks and ensure successful product delivery


* Ability to adapt to rapidly changing environments and manage multiple priorities simultaneously, demonstrating flexibility and resilience in the face of challenges


* Experience in the payments industry, with a strong understanding of payment processing systems, technologies, and regulatory requirements

JPMorganChase, one of the oldest financial institutions, offers innovative financial solut...