Front Desk Clerk - InterContinental Cairo Citystars

Are you passionate about hospitality and creating unforgettable guest experiences? InterContinental Cairo Citystars, a proud Great Place to Work Certified™ hotel, is looking for a Front Desk Clerk to join our dynamic team!

In this role, you’ll be the first point of contact for our guests, delivering exceptional service with warmth and professionalism.

If you thrive in a fast-paced environment, love interacting with people, and want to grow with a globally recognized brand, we’d love to hear from you!

Your day-to-day


* Familiar with all room type and configuration, review house count periodically, to be aware of every opportunity in order to maximize room revenue.


* Remain aware of the Hotel’s Rooms' Budget [Occupancy, Average Room Rate ADR and Revenue per available room RevPAR versus performance.


* Updated with all F&B activities, cuisines, and entertainment and opening hours.


* Upsell and promote all hotel facilities.


* Maintain cashier float using the daily float handover report and ensures accurate daily report of all money received


* Keep abreast of all modifications to accounting policies and procedures.


* Arrange cashier documents in a systematic manner to facilitate balancing by auditor, and counts money received to verify amounts.


* Maintain house bank in correct balance and keeps it his/her safe box, and be sure that it’s including small change.


* Familiar with the exchange rates, responsible of updating the currency exchange sign by the desk.


* Contributes in achieving the FO up selling goal by following TSA rules and conditions.


* Familiar with all saving plan affecting his work area.


* Responsible of changing the guest folio with any last minute charges and applying discounts on guest folio, following the correct procedures.


* Aware with all market segments.


* Following the internal tips distribution system.

 


* Revising the safe box inventory.


* Responsible of his own safe box and in case he lost the key he will be charged for the lost fees.


* Assisting his supervisor in handling the pending paymasters.


* Offer late check for the guests and charge them according to the price list.


* Preparing breakdowns for the in house groups (Payment – Free policy – Routing).


* Attend meeting or training sessions as requested either by management or as per job duties.


* Sign all the requested SOPs after reading it carefully.


* Maintain positive employee relations.


* Actively develop positive and effective communication between the Front Office and Housekeeping.


* Provide data & information needed during the team communication meetings.


* Implementing action plans within the front desk and its cascading to the team.


* Attending daily operational communication briefing.


* Responsible to prepare the PDP every year at the required time.


* Aware with the FO wheel target and contributes positively...