Algeria Service Lead - Process Automation

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Schneider Electric is the global specialist in energy management.

We are passionate about delivering real and innovative solutions in energy management and energy efficiency, making energy safe, reliable, efficient, productive and green.

Process Automation is a global business unit building value in today's ever-changing industrial world by forging new connections among people, processes and technologies.

Schneider Electric's process automation solutions help our customers to drive their operations to higher and higher value utilising proven Schneider Electric technology and expertise enabling success.

An exciting opportunity has arisen within our Process Automation (PA) business unit for a Services Manager to join our delivery team, operating as part of the Africa Cluster.

The purpose of this key position is to lead and develop the field service team within Sub-Saharan Africa.

The role is a key delivery leadership role with line management responsibility for a team of Engineers based around sub-saharan Africa for the delivery of onsite services for full suite of PA products (both hybrid and systems).

The position based in Lagos will report to the Delivery Leader and will operate as part of the Hub Delivery Team.

Key Responsibilities:

• Ensure capacity plans are updated to reflect Service utilisation of resources across service projects and region

• Ensure Service Engineer on time booking and expense submission to ensure on-time invoicing of all site services activity

• Support the on-going growth of Service within Sub-saharan Africa, proactively identifying opportunities where appropriate

• On call support as Duty Manager

• Select, deploy & mobilise Service Resources or contractors as required to meet start-up and commissioning requirements on support domestic and international projects

• Work with customers across the region to ensure Service resources are deployed to meet our client schedule requirements and our deliver against our service contract obligations.

• Build a fully integrated Services team, that can perform effectively in either a proactive or reactive manner as required to meet the needs of the business and the customer, in both systems and hybrid environment.

Cross Function Support

• Support Service Sales Manager in the pricing of new & renewal Service Agreements

• Support the Sales and Tendering teams in development of the Service submission within Project bids

• Support pricing of site services for start-up and commissioning on domestic and international projects.

• Work with Sales Managers and Technical Sales Consultants to increase opportunity for Services, through demand creation initiatives, embedded (Resident Engineers) and other site-based engineering opportunities

• Work with Engineering and Project Management to ensure seamless transition from Project Staging Floor to Customer Site

• Work with Service colleagu...