Product and Customer Value Manager - Neuroscience

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Job Function:
Pharmaceutical Sales

Job Sub Function:
Sales – Neuroscience (Commission)

Job Category:
Professional

All Job Posting Locations:
Warsaw, Masovian, Poland

Job Description:

Product and Customer Value Manager (PCVM) - Neuroscience

Location.: Poland

Full time job

The Product and Customer Manager (PCVM) is responsible for the end-to-end assigned product’s performance including meeting the financial and non/financial targets.

He/she plays a crucial role in managing key customers, ensuring their satisfaction, and maintaining strong relationships.

He/She acts as the primary point of contact between the organization and its customers.

In addition to the responsibility of brand performance planning and evaluation, commercial development, and implementation of the brand plan, Product and Customer Manager prioritizes key accounts management.

This involves the strategic approach to key account planning and management, actively engaging with customers to understand their needs, addressing any concerns, and proactively seeking opportunities to enhance their experience.

This function collaborates closely with local and regional colleagues on cross-functional level to safeguard the brand's integrity and protect our patients and business partners from any potential harm.

Overall, this function serves as both an internal and external ambassador for the brand, fostering strong relationships with customers and representing the interconnection between the Country and the EMEA Strategy Organization.

Essential duties and responsibilities:
• Develop and execute a strategic Account Management roadmap/plan and build value-driven relationships with key customers enabling a long-term business relation and retention, thereby maximizing the sales potential.
• Build and maintain long-term relationships with the key stakeholders to successfully implement and execute strategic account plans.

Their primary goal is to ensure customer satisfaction, deliver assigned sales targets, and foster client loyalty.

Serve as their primary point of contact for all business-related matters.
• Closely monitors execution and success of account plans via defined KPIs: lead KPIs (coverage and frequency of visits, days in field etc) and lag-KPIs (sales performance, market share, customer satisfaction etc), and implementing strategies to enhance overall client experience and loyalty.
• Monitor market trends, industry developments, and ...