Senior Manager, Patient Experience, Mood

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Marketing

Job Sub Function:
Product Management

Job Category:
People Leader

All Job Posting Locations:
US159 NJ Titusville - 1125 Trenton-Harbourton Rd

Job Description:

At Johnson & Johnson Innovative Medicine, what matters most is helping people live full and healthy lives.  We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time.  And we pursue the most promising science, wherever it might be found. 

 We deliver on the promise of new treatments and ways to improve the lives of individuals with serious disease.  Built upon a legacy of creative firsts, Johnson & Johnson Innovative Medicine pursues advancing patient care with neuroscience, pulmonary hypertension, immunology, and oncology solutions.  Please visit www.jnj.com for more information.

 We are Johnson & Johnson.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it.

 Job Description

Johnson and Johnson Innovative Medicine is seeking a Senior Manager, Mood Patient Experience Marketing in Titusville, New Jersey.

Johnson and Johnson Innovative Medicine is committed to raising the bar on Patient Experience (Px), building a new center of excellence – the Patient Engagement and Customer Solutions (PECS) organization – that will create more personalized, seamless, and supportive experiences for patients during their treatment journey. 

The Sr.

Manager, Mood Patient Experience (Px), Neuroscience is responsible for shaping and executing fulfillment and adherence strategy for to support the end-to-end patient experience for patients with Major Depressive Disorder (MDD) and/or Treatment Resistance Depression (TRD).

You will be responsible to translate customer insights into a holistic and integrated strategy that shapes patient support service design approach for benefit investigations, contracted specialty pharmacy support services, and nursing navigator support services to help patients start and stay in treatment.

The role will also require implementation of strategy through customer-facing tactical development as well as training for a variety of constituents. 

You will be a member of the Neuroscience Px team, working closely with the patient solutions teams – including field-based access, patient access and affordability solutions, pharmacy solutions, patient and caregiver solutions, and supplier management and ope...