Fusion Product Delivery Manager

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager within the Fusion Product team, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites.

Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management.

Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion's growth.

Job responsibilities



* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilities


* Act as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams


* Design and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automation


* Develop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteria


* Partner with Fusion stakeholders during the implementation process of Fusion solutions, ensuring timely delivery and alignment with client expectations


* Collaborate with internal teams to identify key stakeholders, set project goals, and ensure accountability throughout the implementation lifecycle


* Understand the data/technology landscape across Financial Institutions and data management trends and challenges.

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understandi...