Product Manager - Customer Insights - Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in JPMorgan Payments, you'll be an integral part of our Product, Data Science, and Technology teams.

This role offers you the opportunity to leverage your expertise in product development and optimization to make a significant impact.

You'll have the chance to use user research and customer feedback to create innovative products and enhance existing ones.

By collaborating with cross-functional teams, you'll play a crucial role in shaping the future of our products and contributing to our ongoing success.

In this role, you'll help shape and deliver our next-generation data platforms and products.

You'll be at the forefront of driving the next generation of client-facing business analytics solutions for enterprise-sized clients.

If you're passionate about building data-powered products at scale, this is the perfect opportunity for you.

Customer Insights is our business intelligence platform designed for enterprise-sized clients, helping them reach customers and grow their bottom line.

This exclusive platform is available to Chase Payment Solutions℠ merchants who adopt credit and debit card processing.

Job responsibilities


* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Working with data scientists, engineering, design, product owners, and other internal teams to understand and solution new use cases as part of our overall product strategy


* Prototyping new feature ideas in SQL and Python and evaluating their business feasibility


* Developing our digital engagement tracking framework and leveraging toolkits like Adobe Analytics and Tableau to implement


* Partnering with internal teams and external vendors to source new data sets to support new feature development.


* Partnering with external stakeholders to expand the universe of channels of delivery of Customer Insights

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle


* Experience in product lif...