Onboarding Manager - Global Client Service+ - Associate

Job Description

Join our dynamic team as an Onboarding Manager in Global Client Service+, where you'll lead diverse client implementations, collaborate across functions, and drive process improvements for top-tier clients.

The team collaborates with Implementations, Sales, Product, and Client Service to conduct comprehensive scoping of implementations, proactively identifying and addressing potential challenges before the go-live stage.

As an Onboarding Manager - Associate in the Global Client Service+ team, you will engage directly with clients, managing a diverse portfolio of client implementations across the Global Corporate Bank and Commercial Bank sectors.

This role encompasses all client and industry segments, including Multi-National Corporations, Financial Institutions, FinTech, and Innovation Economy clients.

You will work closely with all functions within JPM Payments, influencing resource allocation for client transactions and driving process improvements across partner functions.

Job responsibilities


* Lead and Deliver: manage and deliver projects for multiple clients simultaneously, ensuring a smooth integration into the Payments organization


* Manage Complex Deal Management: specialize in handling highly complex deals, conducting impact assessments, and crafting bespoke solutions that meet client needs


* Manage Lifecycle Management: drive the delivery of deal expectations through every stage of the Global Client Service+ project lifecycle


* Solve Problems Proactively: identify and escalate issues that could impact client deliverables or satisfaction, while ensuring alignment with operational risks and controls


* Provide Client-Centric Solutions: own the resolution of client-impacting issues and implement framework enhancements to continually meet client demands


* Build Collaborative Partnerships: build strong relationships with Sales, Product, Client Service, Implementations, Operations, and Technology partners as a trusted advisor


* Lead Continuous Improvement: lead initiatives for continuous improvement, delivering balanced solutions that align client requirements with the broader goals of the firm

Required qualifications, capabilities, and skills


* Exceptional Communicator: strong written and verbal communication skills with the ability to influence across levels and organizational boundaries


* Organizational Excellence: strong personal organizational skills and governance disciplines are essential to meet core deal management deliverables


* Team Player: thrive in a fast-paced, client-facing team environment, handling multiple events and tasks with ease


* Culture Carrier: promote a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity, respecting individuals at all levels

Preferred qualifications, capabilities, and skills


* Reading and speaking fluently in Spanish and/or Portuguese is strong benefit for this role
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