Account Specialist

If you are an Accounts Receivable professional looking for a new opportunity, Emerson has an exciting opportunity for you!  Based in our Eden Prairie, MN location, you will be assigned a portfolio of customers to work where you will form customer relationships, ensure on-time payment and act as a liaison to the customer on issue resolution.

You will play a critical role in ensuring we meet our Accounts Receivable goals.  

In this Role, Your Responsibilities Will Be:


* Review and monitor customer accounts within an assigned portfolio


* Contact customers regarding outstanding invoices, delinquent accounts, and the verification of customer data


* Research disputed delinquent account balances and recommend accounts that need escalated collection efforts with the goal of reducing past due dollars 


* Use multiple systems for gathering information related to:  AR balances owed, issue resolution and research 


* Work with customers to prioritize clean-up of aged balances, unapplied payments and unused AR credit memo balances


* Participate in AR review meetings with supported business units/sites


* Answer inquiries and resolve complex problems


* Provide exceptional customer service


* Exercise limited independent judgment and discretion in handling various functional scenarios


* Actively participate and communicate in team-based work group 


* Follow company practices and policies


* Research and initiate accounts receivable adjustments within approved authority level


* Perform clerical duties related to accounts receivable/collections


* May provide business unit-specific, system or software training for new hires


* Participate and/or leads continuous improvement activities 

Who You Are:
You build the customer relationships.

 You drill down to root causes to gather relevant information.

 You stay aligned with goals and stay productive.

 You know to prepare for unexpected outcomes and try different solutions.

 You are open to change and continue to learn and experience new opportunities. 
 
For This Role, You Will Need:


* High School diploma or general equivalency degree (GED) 


* Two (2) or more years business related experience


* Excellent verbal & written communication skills 


* Knowledge of Microsoft Excel and Outlook 


* Action oriented and results driven 


* Legal authorization to work in the United States 

Preferred Qualifications that Set You Apart:


* Bachelor's degree


* Collections experience in commercial collections and manufacturing


* Detail oriented


* Ability to prioritize and multi-task


* Introductory credit analysis experience

Our Culture & Commitment to You
 
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process.

The salary/pay range for this role is $48,000 ...