Customer Support Analyst I
MEDHOST is seeking a Customer Support Analyst to provide application support to customers.
This role involves answering complex questions about our products, investigating issues, and ensuring client satisfaction.
General Responsibilities:
* Serve as the primary support liaison between MEDHOST and clients, responding to inquiries via phone or electronic tickets.
* Assess situations, review software configurations, and identify resolutions or escalate as needed.
* Document detailed information in the client tracking system and follow defined guidelines.
* Regularly review submitted items and follow up with clients to ensure resolution.
* Collaborate with team members, sharing knowledge through training sessions and peer interactions.
* Maintain current knowledge of applications and related technologies.
* Troubleshoot email technology issues.
* Present support webinars to staff and customers.
* Interpret requirements and recommend solutions that best address clients’ needs.
Required Qualifications:
* Strong analytical, research, and problem-solving skills.
* Ability to multi-task and prioritize work effectively.
* Exceptional attention to detail and quick grasp of concepts.
* Sound understanding of API and web services technologies.
* Knowledge of engagement delivery and software troubleshooting techniques.
Nice to Have:
* Experience with presenting webinars.
* Familiarity with email technology troubleshooting.
Other:
* Perform other duties as assigned by management.
- Rate: Not Specified
- Location: Nashville, US-TN
- Type: Permanent
- Industry: Customer_services
- Recruiter: MEDHOST INC
- Contact: Not Specified
- Email: to view click here
- Reference: R0029583
- Posted: 2025-04-03 08:43:07 -
- View all Jobs from MEDHOST INC
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