Remote Triage Team - CMA

Remote Triage

Location: Remote

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions.

We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

The position of the Remote Triage Team Member will be to provide telephonic support to the enrolled care management patients through basic triage and care coordination efforts.

Remote Triage Team will also assist with pre-authorizations and insurance verifications.

When performing telephone triage, the medical assistant should listen attentively, gather relevant information, assess the situation, provide appropriate advice, and document the call accurately as described here:

Listen Carefully and Gather Information:

The medical assistant must actively listen to the patient's concerns and questions, asking clarifying questions to fully understand the situation.

Assess the Urgency:

Determine the severity of the patient's condition and whether it requires immediate medical attention or can be addressed with advice or a scheduled appointment.

Provide Appropriate Advice:

Offer guidance and instructions based on the assessment, ensuring the patient understands the recommendations and next steps.

Document Thoroughly:

Record all details of the call, including the patient's symptoms, concerns, advice given, and any follow-up actions in the patient's medical record.

Maintain Professional Communication:

Use clear and concise language, avoid medical jargon, and be empathetic and patient-centered in your interactions.

Follow Established Protocols:

Adhere to the practice's policies and procedures for telephone triage to ensure consistent and effective care.

Refer to Appropriate Provider When Necessary:

If the situation requires specialized care, direct the patient to the appropriate healthcare provider or care manager.

Compensation Range - $16-30/hr based on experience – to be determined by mgmt.

prior to offer Position is a 1099 Contractor Position – contractor is responsible for their own taxes.

What your impact will be:


* The role of the Triage Team Member is to abide by the plan of care and orders of the practice.


* Ability to provide appropriate care coordination to address the patient needs/concerns.


* Develops a positive interaction with patients on behalf of our practices.


* Understand health care goals associated with both pain and chronic disease management provided by the practice and who to direct the patient to in order to appropriately address needs/concerns.


* Attend regularly scheduled meetings (i.e., Monthly All Hands Meeting, monthly 1:1 with supervisor, etc.).

These “mandatory” meetings will be important to define the current scope of work. 

What we are looking for:


* Certified Medical Assistants with a minimum of two (2) years c...