Electromechanical Tool Specialist

As an Electromechanical Tool Specialist, you will respond to inbound internal, end user, and distributor interactions regarding product application and troubleshooting, quality, and warranty. You will diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools.

If you are ready to expand your professional experiences and grow professionally with a thriving organization, we invite you to become a valued member of our team!

In this Role, Your Responsibilities Will Be:


* 65% = Technical troubleshooting. 
+ Address technical product inquiries from internal collaborators, distributors, customers and AISC
+ Interpret product manuals, product drawing breakdowns, blueprints, schematics, and parts lists. 
+ Diagnose and troubleshoot mechanical, electronic, and hydraulic issues on a variety of mechanical, electrical, and plumbing tools. 
+ Record call report cases to provide details on the interaction for future reference, analysis, and continuous improvement.
+ Assess warranty questions and resolve if tool qualifies for a no charge warranty repair, replacement, or should be a chargeable repair. 


* 20% = Technical Support of new product development and Service Parts requirements.
+ Participate in new product development meetings, provide feedback using extensive knowledge of common failure and repair points on tools.
+ Collaborate with engineering to settle parts should be offered for sale and available to Factory Service.
+ Implement engineering change notifications for activation, modification and obsoletion of saleable service parts.
+ Own the graphics team on the direction and layout of new product parts diagrams.


* 5% = Investigate and submit Non-Conformance reports 


* 5% = Product application and service training. 


* 5% = AISC in assigned territory/product categories. 

Who You Are:

You build the customer relationships.  You balance planning with actions.  You define issues and can map out a process.  You solicit both input and discussion.  You take positive action after setbacks.  You make new connections and establish relationships in other areas and teams.

For This Role, You Will Need:


* High School Graduate 


* Strong verbal and written communication skills


* Professional and always represent the company in a good light. 


* Outstanding critical thinking and problem-solving abilities to identify and resolve sophisticated technical issues.


* Ability to work independently and in a team environment, and to share knowledge and expertise with others. 


* Demonstrates excellent customer focus


* Ability to read and interpret product manuals and product drawing breakdowns. 


* General calculation skills required. 


* Must be “Hands-on” with high mechanical aptitude to comprehend the function to the produc...