Housekeeping Manager

•To ensure the highest standard of property presentation is maintained in all areas of the property with a specific emphasis on guest accommodation, leisure facilities, café, public areas, and back of house.

•Implement service standards supported by training and development programs for all direct reports and their subordinates.

•Oversee training and development of housekeeping attendants, public area attendants, linen attendants and service attendants in accordance with service delivery requirements, service standards, equipment use and safe work methods.

•Manage effective relationships with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA’s).

•Manage supplies inventory control systems in accordance with approved procedures

•Manage a lost property reporting and control system.

•Manage stock takes of housekeeping supplies, assets, plant and equipment and consumables.

•Implement and manage a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct.

•Implement planned periodic cleaning schedules for maintenance cleaning, special finishes and warranty cleaning, fabric care and spring cleaning.

•Manage staff uniform cleaning, repairs, issuance, inventory of spares and replacements.

•Maintain open and effective communication with the Guest Relations and Maintenance Departments to ensure guest feedback, special requests, service assistance and maintenance complaints are responded to promptly and in a professional manner.

•Ensure all voco® Doha West Bay Suites and IHG policies and procedures are adhered to at all times.

•To maintain professional business confidentiality.

•Conduct and minute regular staff communication meetings.

•Manage wages and housekeeping operating costs within budget guidelines.

•Maintain a detailed knowledge of industry trends, latest housekeeping developments, best practice and other external factors that may have a direct bearing on voco® Doha West Bay Suites.

FINANCIAL RETURN

•Submit expense claims in the required format.

•Facilitate the smooth running of the housekeeping department by ensuring an adequate supply of materials and equipment.

•Observe and comply with the company’s requisition and purchase order system

PEOPLE

•Ensure effective interdepartmental communication at all times.

•Lead, motivate and develop all direct reports to achieve agreed business outcomes and objectives.

•Conduct ongoing performance appraisal reviews in line with company guidelines for all direct reports.

•Ensure the completion of timesheets and requests for personal leave for all direct reports and subordinates are managed in accordance with company policies and procedures.

•Identify appropriate training and development needs and communicate these to Human Resources.

•Demonstrate leadership by setting a positive and professional example for others.
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