Desktop Support Specialist I

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are looking for a Project Manager that will be responsible for managing and directing the implementation of one or more small to medium-scale Customer Experience, Operations, Field Service, Sales, Marketing or Product release projects as assigned by the Connected Communities Team.

The Project Manager will also be directly responsible for managing/overseeing project: scope, cost, schedule, risks/issues, human resources, communications and change requests.

Additionally, the Project Manager will coordinate project resources across many business and technology groups ensuring consistent delivery of high-quality projects.

The key focus of this position is overall management of all projects across multiple business groups providing delivery of such projects on-time, on-budget with required business functionality.

We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT).

Job Description:

Provided is a list of the essential duties and responsibilities (or "essential functions") of this position.


* Imaging new workstations and system rebuilds


* Package and ship workstations for issuance to users


* Manage and maintain workstation retrieval within our asset management system


* Decommission equipment from the network


* Assist with onboarding users with their new hardware


* Troubleshoot and repair issues related to OS, hardware, network, etc.


* Warehouse responsibilities such as recording/tracking Hardware room inventory, receiving shipments and restocking inventory.


* Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.


* Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.


* Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.


* Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.


* Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifica...