Child Support Intake Specialist

Description & Requirements

Maximus is excited to announce a rewarding opportunity for an Intake Specialist to join the Kansas Child Support Enforcement project! As an Intake Specialist, you'll manage the intake process for child support cases, gather essential information, review customer forms, and conduct phone interviews.

You'll play a pivotal role in helping families navigate the child support system and ensure they receive the support they need.

This is an onsite, full-time position working Monday through Friday, from 8:00 AM to 5:00 PM.

The ideal candidate will live in or very near Kansas City, KS or Wichita, KS.

Why Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.

- Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.

- Type or generate letters and other documents as needed.

- Assist in the maintenance of the office record and filing systems.

- Retrieve, log, and route correspondence (faxes, email, letters, etc.).

- Prepare outgoing and/or log incoming shipments.

- Ensure document control of mail and project correspondence.

- Perform other duties as assigned by leadership.

Minimum Requirements

- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.

- Must live in or near Kansas City, KS or Wichita, KS, and be able to work onsite

- Strong communication skills, both verbal and written

- Exceptional customer service skills

- High attention to detail and accuracy

- Ability to efficiently navigate and manage multi...