Food & Beverage Supervisors - Bar and F&B

Under the general direction of the Director of F&B, we are looking for hospitality superstars to ensure the smooth customer focused service delivery and effective staff supervision.

YOUR DAY TO DAY


* Ensure all food and beverage served is in accordance to brand standards and served at appropriate time and place


* Be the warm welcome that kicks off a memorable guest experience


* Approve time sheets on completion of shift checking they are complete and accurate


* Be a trusted contact for all guests.

Help them with anything from bill issues to local knowledge, and loop in management when necessary


* Always know what events and activities are on the day’s schedule


* Assist Director of F&B in staff scheduling and shift approvals


* Perform detailed shift handover and closing of the Bar/F&B area


* Maximize revenue on shift through promotion and upselling, and training of colleagues


* Assist in ensuring training of Food & Beverage staff is carried out and training programmes are designed and implemented to meet needs.


* Coaches, counsels and disciplines staff on the job, providing constructive feedback to enhance performance.


* Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

WHAT WE NEED FROM YOU


* Bar = Wine & Cocktail knowledge 


* F&B = Previous experience in a supervisory F&B role 


* Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to


* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories


* Approve time sheets on completion of shift checking they are complete and accurate


* Experience - ideally, you’ll have spent the last one year in a Food and Beverage Supervisory position 


* Flexibility - night, weekend, overnight and holiday shifts are all part of the job

 WHAT YOU CAN EXPECT FROM US: 


* We give our people everything they need to succeed.

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:


* Complimentary membership to our hotel Gym: Fit Collective 


* Paid birthday leave and proactive health days


* Free - duty meal on shift & dry cleaning


* Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels 

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.