Front Desk Agent Overnight

DUTIES AND RESPONSIBILITIES:


* Welcome guests in a friendly, prompt and professional manner. 


* Register guests, issue room keys, provide information on hotel services and room location.     

      Answer phones in a prompt and courteous manner.


* Up-sell rooms where possible to maximize hotel revenue. 


* Accurately process all cash and credit card transactions in accordance with established            procedures including but not limited to posting all charges, completing cashier and other reports,            preparing deposit, and counting/securing assigned bank.


* Complete and transmit daily accounting reports and prepare them for review by hotel management


* Issue, control and release guest safe-deposit boxes.


* Communicate any outstanding guest requests or issues to management that may require 

      additional monitoring or follow-up.


* Respond appropriately to guest complaints.  Make appropriate service recovery gestures in order 

       to ensure total guest satisfaction. 


* May routinely book guest reservations for individuals and/or groups that are requested either by  

      phone or from within the hotel; process cancellations, revisions, and information updates on    

      changes.


* Promote team work and quality service through daily communications and coordination with 

      other departments. 


* Perform other duties as assigned including guest room tours, concierge services, special guest     requests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:


* Frequently standing up behind the desk and front office areas


* Carrying or lifting items weighing up to 50 pounds


* Handling objects, products and computer equipment


* Use a keyboard to operate various property management and reservations systems, etc.

Other:


* Communication skills are utilized a significant amount of time when interacting with guests and employees.


* Reading and writing abilities are utilized often. 


* Basic math skills are used frequently. 


* Problem solving, reasoning, motivating and training abilities are often used.


* Required to work the overnight shift


* May be required to work other shifts, weekends, and/or holidays.