Patient Ambassador - Mid-Shift 12:00pm-8:30pm

Xanitos, Inc.

is a management company that provides hospital housekeeping, patient transport, and central laundries services.

It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service.

The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs.

Xanitos is hiring a FULL TIME Environmental Services Patient Ambassador for Mid-Shift at Memorial Hermann Texas Medical Center in Houston, TX.

Please review below for job qualifications.


* Apply today to secure an interview.


* Pay $20.00 an hour


* Shift Time: 12:00pm-8:30pm


* Work weekends in some capacity


* Immediate Offers will be Extended for Qualified Candidates!

Job Overview:

The Environmental Service Patient Ambassador may work in any location on client premises.

The general responsibilities of the position include those listed below, but Xanitos may identify other responsibilities of the position.

These responsibilities may differ among accounts, depending on business necessities, client requirements and applicable industry standards.

Daily Responsibilities:


*
+ Greets/meets patients as admitted each day and during stay.
+ Educates patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service.
+ Identifies through interviews, discussions or observations opportunities to improve inpatient experience.
+ Works collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches.”
+ Dispatches concerns regarding other department services to appropriate personnel.
+ Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
+ Connects with each patient prior to discharge to ensure stay was fully satisfying.

Provides each patient a business card.
+ Provides supportive, caring, “obsessive” attention to patients who complain about EVS.
+ Relates in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
+ Completes the required amount of Patient Satisfaction surveys for both Environmental and Patient Transportation services.
+ Implements and administers any special patient focus programs.

Obtains materials, arranges distribution.
+ Orders, receives, and arranges distribution of tent cards.
+ Organizes “morning policing” and evening “turndown” service into meaningful CLEAN & INTERACT programs.

Maintains tight control over quality of these programs.
+ Arranges and administers post-disc...