[Innovative Medicine] Manager, Platform & Channels, Customer Excellence Dept., Commercial Excellence

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technical Product Management

Job Category:
People Leader

All Job Posting Locations:
Chiyoda, Tokyo, Japan

Job Description:

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at https://www.jnj.com/. 

The Owned Channel Webportal Lead is responsible overseeing operations of the Janssen Pro (JPro) web portal and leading CX driven innovation in our owned website with the goal of achieving industry leading owned channel engagement.

This role requires exceptional stakeholder management skills who can independently lead complex projects effectively, ensuring that JPro delivers an exceptional customer experience to drive business impact.

Key Responsibilities:

Operations Management


* Maintain ongoing channel operations to support day to day business.


* Continuously enhance operations by identifying opportunities for automation & streamlining of processes through innovation.


* Ensure operations are conducted with the highest level of compliance


* Ensure that content management adheres to J&J’s compliance and promotional information guidelines.


* Prepare and manage the budget related to JPro enhancement & operations optimizing ROI for all activities.

Implementation of Digital strategy to support business goals


* Lead the execution of projects associated with the continuous improvement of the JPro portal, aligned with digital strategy & JP IM business goals


* Proactively contribute to key responsibilities & tasks to drive project progress.


* Utilize strong project management methodologies to track progress, mitigate risks, and deliver results on time and within budget.


* Proactively contribute to agile core team squads of cross-functional teams including Business Units (BUs), IT, and external vendors to drive project success and operational enhancements.


* Ensure that enhancements are effectively operationalized wit...