Conference & Events Team Leader

At voco Grand Central Hotel we are looking for our next Conference & Events Operations Team Leader (Full-Time) to join us in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike.

Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy. 

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire.

We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.

With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. 

As a Conference & Events Operations Team Leader, your main duties and responsibilities will be supporting our C&B manager to ensure that the department is running smoothly and that our guests and customers are receiving 5

* service throughout.

You will support by dealing with any high-level service recoveries, training any of our new starts and managing your shift in the absence of the C&B manager. 

We are looking for someone who has… 


* Availability to work 5 shifts per week including weekends and bank holidays.


* Experience working within a busy Events Operations team within a 4 or 5

* hotel would be beneficial, ideally as either a Supervisor, Team Leader or Assistant Manager


* Passion for providing an excellent guest service, you will be someone who enjoys interacting with guests to ensure they are having a uniquely personal experience! 


* Experience developing and coaching team members to make sure that they are performing at their best.


* An un-stuffy, thoughtful approach to service.

You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid-back stay 


* An interest in our environment and sustainability – we are characterised by innovation and finding ways to become more sustainable. 


* Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!

Being a host at voco, we offer you the following benefits…


* Financial security - £14.02 per hour (£29,161.60 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.


* Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.


* Colleague perks  - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has o...