Customer Service Account Manager

Your Job

Phillips-Medisize, a Molex Company, is seeking a dynamic and proactive Customer Account professional for our Customer Service team.

The position will serve as primary customer contact and facilitate communication between all appropriate facility personnel and customers.

Establish and maintain mutually rewarding relations with internal and external customers by ensuring customer expectations are being met.

Our Team

Phillips-Medisize is a Medical Device Manufacturer that works with Plastic Injection Molding of the parts.

The Maintenance team has four team members and the supervisor.

They are very supportive group of both internal and external customers who enjoy learning and sharing knowledge with each other.

This role has a variety of tasks that offer new challenges and growing opportunities.

What You Will Do



* Serve as an escalation point for critical customer issues and concerns


* Engage directly with Sales Account Managers, customers, Molex Sales team members and other resources as needed to resolve issues in support of customer satisfaction and company growth.


* Develop and use metrics and measurements to determine effectiveness and efficiency.


* Develop and use business systems, policies, procedures and resources to meet or exceed corporate objectives for delivery performance.


* Manage Shipping coordination with Ops, Quality, Warehouse, and Shipping teams


* Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers


* Work collaboratively with all departments to provide the most efficient and effective service to our customers


* Negotiate on issues pertaining to quantity, pricing, and delivery


* Research and follow-up on sales order changes, RFQs, cancellations, pricing issues, complaints, corrective actions, etc


* Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures


* High level of effectiveness in communication of information through verbal, written and presentation formats with customers, internal stakeholders and team members.

Who You Are (Basic Qualifications)

Three (3) years or more Internal Account Management or Business-to-Business Customer Service experienceOne (1) year or more experience combined in manufacturing, transportation, or logistics industryExperience with production scheduling system or related manufacturing systems

What Will Put You Ahead



* Bachelor's degree


* Five (5) years or more Account Management or Customer Service experience


* Previous ERP system experience - SAP, Oracle, IQMS, or like system

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available...