Customer Order Management & Logistics Support Specialist

 Customer Order Management & Logistics Support Specialist

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

​We are looking for a Customer Order Management & Logistics Support Specialist (German) to join our Customer Service DACH team and to execute the complete order process of your own group of Customers.

That involves receiving the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments, collaborating with your peers within other departments, up to the delivery of the order at our Customer.

You will liaise and provide solutions during this end to end process to our Customer if any changes are required. 

Duties & Responsibilities:


* Processing and managing customer`s orders from the moment of receiving an order till the product is delivered


* Take the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required. 


* Providing information and resolving inquiries related to the order to delivery process


* Proactive management of customer portfolio to capture & process orders, manage changes and achieve delivery on-time-in-full; maximizing customer satisfaction (as measured by the Advantage Group or other surveys) and minimizing customer complaints;


* Collaborating with different kind of stakeholders (e.g.

Sales, Deployment, Marketing, Master Data, Collections, Accounts Receivable & Pricing, CashApp, Demand Managers, Logistics & Distribution, Tactical Planners, Transport, Category Managers, Marketing Managers and Master Data, Subject Matter Experts, Project teams, Internal Control) to make sure we provide the most efficient and the best quality of service


* Participating in process improvement activities to maximize profits and align or standardize processes

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.

We’re founded on more than 150 years of market leadership, and w...