Licensed Clinical Social Worker - Accredo - Remote

Responsibilities:


* Telephonic outreach and customer engagement, support and assistance


* Support and coordination of complex situations - leveraging community resources


* Educate and refer customers to available social and health resources


* Assist in the creation, execution, and management of the pulmonary arterial hypertension (PAH) licensed social worker program, implementing and adjusting the program as needed to best meet the needs of the patient population


* Consultation with Cigna Medical Management teams and Cigna Behavioral Health teams and programs as appropriate


* Identifies and educates appropriate client specific programs


* Empowers customers with skills to provide enhanced interaction with their providers


* Documents customer interactions and interventions as directed


* Consult with and assist team members in cases where a customer's medical and behavioral issues are impacting their ability to set and/or achieve goals


* Collaboration with team members such as nutritionist, pharmacist, case management nurses, specialty team member, Medical Director and other internal partners across Cigna's programs as appropriate


* Provide ongoing consultation and training to the team on relevant social topics, resources available


* Provide connection and assistance to agencies where alternative funding may be needed (i.e.

SSI, SSDI benefits, state victim assistance, VA state funded rehab or community resources


* Life planning needs such as end of life, home/financial management and accessible housing


* Resources for community resources for conditions and bereavement


* Assumes lead role with customer when appropriate but integrates with warm connection with Cigna team members to support ongoing care and needs


* Shift: Monday-Friday; 9AM-5:30PM EST / 10AM-6:30PM MST / 11AM-7:30PM PST

Qualifications:


* Master's Degree


* Licensed Clinical Social Worker (LCSW)


* Minimum of five (5) years clinical experience in behavioral health/social work field


* Experience with crisis intervention and psychosocial assessments


* Experience in health education and wellness coaching preferred


* Experience with direct customer communication (written and verbal), experience in telephonic counseling/coaching required


* Working knowledge of motivational strategies, training and consultation required


* Thorough knowledge and understanding of health behavior change theories and their application


* Proven administrative abilities, with strong computer and software application skills


* Excellent interpersonal skills and the ability to work in a team environment


* Demonstrated ability to set priorities


* A high energy level and excellent written and oral communication skills are essential


* Passion for health improvement of customers


* Preferred Competencies


* Excellent time management, organizational, research, analytical...