Auto Lending Account Specialist

As a Sr.

Specialist I you will work in a team environment verifying the accuracy of loan and lease documentation in order to meet contractual obligations of our dealer network.

In addition, you will enter and validate information into the system regarding the transaction and verify the accuracy of the information to meet bank and federal requirements.

You will have responsibility for communicating with our dealer network by inbound and outbound calls regarding contract status'.

Responsibilities :

• Uses independent analysis and exercises judgment to determine if applicable standards are met

• Identifies contract package irregularities, utilizes available resources for resolution and prepares packages for return to dealer for corrections

• Communicates relevant issues to the appropriate Underwriter, Dealer, Dealer Relationship Manager and escalate appropriate issues to the supervisor

• Communicate with dealers via inbound and outbound calls

Qualifications

• 2 years of data review, customer service and/or retail sales experience

• Excellent communication, interpersonal and problem solving skills

• Proficient analytical skills

• Working knowledge of Microsoft Office products to include Word and Excel

Preferred Skills

2 years of documentation review and/or customer service

• Auto Finance experience

• Knowledge of lease or loan processing

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age...