Director, Shared Services - Remote - Nationwide

Remote, Nationwide - Seeking Director, Shared Services

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives.

We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team.

At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose.

We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities.

We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year.

With Vituity, if you ever need to move, you can take your job with you.

The Opportunity


* Bring expertise in Tier 0, 1, 2 and 3 support models, and laying the groundwork to implement them by continuing to build onstandard work structure and ensuring consistent service delivery.


* Develop and deploy the HR Shared Services strategy in partnership with HR Directors, HR Business Partners, Hand key stakeholders.


* Support HR policy alignment and process standardization, working across HR functions and integrating new businesses into the Share Service platform.


* Consult with key stakeholders and HR Centers of Excellence to understand business needs, drive the implementation of key programs and policies, and improve HR processes.


* Oversee and manage a team supporting the site activation process, enhancing the service model, and driving greater alignment with cross-functional departments.

Establish protocols for tiered escalation and response mechanisms to efficiently resolve employee issues and service requests.


* Develop clear service level standards to define expectations, drive accountability, and enhance service value.


* Manage and support the Leaves Administrative team, continuously enhancing services, procedures, and processes to better support our Vitans during the moments that matter.


* Manage and strengthen the client relationship with our external global consulting recruitment team, establishing clear HR policies, procedures, compensation structures, performance management, and training for our AVPL hires and managers.

Maintain and oversee system configuration, end-user documentation, and functional training guides for the People Operations ServiceNow team members across Enterprise Business Operations.


* Oversee the development and implementation of new or existing changes to support HR case management system including systems testing and People Operations policies.


*...