Sys Tech III

Description & Requirements

The Sys Tech III is responsible for resolving all technical issues for all end points for their dedicated location.

Sys Tech's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations.

They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA.

Per VES contract requirements, staff working on the VES project must be a US Citizen or US Legal Resident (green card holders)

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

• Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.

This includes working with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business

• Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required

• Become the subject matter expert for various software applications and end point configurations for the business

• Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics

• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids

• Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed

• Serve as technical liaison between program staff and IT

• Perform technology upgrades and refreshes

• Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.



* Comply with all company required policies, procedures and processes including but not limited to required training.


* Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.


* Strong organizational skills and ability to multi-task in a medium-size business environment.


* Availability to respond to the needs of internal stakeholders.


* Responsible for adhering to established safety standards.

• High School Diploma or equivalent...