Lead Customer Support Representative

The County's Department of Public Social Services (DPSS) is seeking a qualified Lead Customer Support Representative for Admin Services, Materials Management.
This position involves overseeing and managing a variety of complex tasks including centralized mail services, records management, supply distribution, and technical assistance.

The Lead Representative will supervise staff, ensure inventory control, and provide support for facilities, courier services, and asset management.

The role also includes responsibilities such as assisting with minor maintenance work, preparing reports, offering training, and ensuring efficient workflows.

The ability to effectively communicate and collaborate with multiple departments is essential, as is proficiency in Microsoft Office, including Excel, for data management and reporting.

Competitive candidates should have a strong background in logistics and warehouse operations, along with essential lead or supervisory experience.

The ability to work well within a team is important, as is proficiency in using the PeopleSoft program.

Meet the Team!

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

SUPPLY SERVICES SUPPORT
• Load and unload supplies, materials, and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.

• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.

• Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

• Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.

RECORDS MANAGEMENT
• Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system.

• Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.

SUPPORT SERVICES TECHNICAL ASSISTANCE
• Assist in performing a variety of minor facilities mechanical and maintenance work under the instr...