Front Office Manager

About Us

At Crowne Plaza Perth, we're more than just a hotel - we're a riverside destination where exceptional service meets stunning views.

As part of the global IHG brand, our 187-room property stands proudly along the Swan River, offering uninterrupted views of one of Perth's most iconic landscapes of Langley Park.

Our Front Office team of 17 members is at the heart of our guest experience, setting the tone for memorable stays through their warmth and authentic hospitality.

Our success is built on our people, and we're proud of our diverse, energetic team who deliver our philosophy to ‘Dare to Connect’ each day. 

We're not just offering a job - we're offering the chance to be part of an award-winning hotel that is continuously evolving, with an exciting 2025 refurbishment project ahead and a culture that celebrates growth and innovation.

From our 20m infinity pool overlooking the Swan River to our popular Italian cuisine Gusti Restaurant, we provide our guests with experiences that go beyond the ordinary.

As we continue to grow and enhance our guest experience, we're looking for a dynamic Front Office Manager who can lead our team into the next chapter of excellence, drive results, and propel team engagement.

Your day-to-day

As our Front Office Manager, you will be responsible for the daily synergy of guest experiences and team operations.

Some of your duties may include:


* Demonstrate operational excellence through visible leadership and active engagement in daily operations


* Effectively communicate with various Hotel Departments to ensure smooth running of operational or administrative requirements 


* Drive team performance and resilience through the Hotel's refurbishment period while ensuring consistent service delivery


* Manage payroll productivity and oversight of Front Office roster ensuring compliance with the Hospitality Industry General Award and Fair Work Legislation 


* Ensure the Hotel’s key metrics are met and exceeded through creative initiatives that will drive team engagement and success


* Direct, coach, and develop Front Office Duty Managers, Supervisors and Guest Service Agents


* Conduct recruitment and onboarding practices in accordance with Hotel practice


* Create and monitor your departmental budget 


* Provide your team with adequate training to ensure they have the right tools to perform the work to the expected standards


* Monitor the performance of employees and initiate disciplinary actions in accordance with regulations and in collaboration with Human Resources 

What we need from you


* 4+ years’ related Hotel/Front Office experience, including management experience


* Approved Manager Certification (WA)


* Excellent written and verbal communication skills


* Availability during critical periods outside of usual working days (eg: Public Holidays) 


* Full Australian working rights


* Great communication skills (written an...