Product Manager New Joiner Experience

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics

Description for Internal Candidates

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Onboarding and Acclimation, you are an integral part of the team that innovates new product offerings and leads the end-to-end product lifecycle.

As a core leader, you are responsible for acting as the voice of the customer and developing products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

In this role, you will work as an individual contributor to set the vision and strategy, gather and analyze data, prioritize features on a roadmap, collaborate cross functionally, and analyze product performance.

Job responsibilities



* Develops a product strategy, product vision, and roadmap that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Defines and drives the product vision and strategy for customer lifecycle management, focusing on acquisition, engagement, retention, and loyalty


* Conducts market research and competitive analysis to identify trends, opportunities, and customer needs.

Use insights to inform product development and positioning


* Works closely across tech and non-tech teams to ensure successful product development and launch


* Gathers and analyzes customer feedback and data to inform product decisions.

Use customer insights to drive continuous improvement and innovation


* Communicates product vision, strategy, and progress to stakeholders at all levels of the organization.

Build consensus and alignment around product goals


* Mentors and guides junior product managers and team members.

Foster a culture of collaboration, innovation, and excellence within the product team


* Defines and tracks key performance indicators (KPIs) to measure the success of customer lifecycle initiatives

Required qualifications, capabilities, and skills



* 5+ years of experience or equivalent expertise in product management ...