eCommerce Client Relations Intern (2025 Semester 2) - Generation H

The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs.

The Opportunity:

As the eCommerce Client Relations Intern, you will support the Hermes.com team with operational, customer service, and training responsibilities.

You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.

The Internship Program:

For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people.

We invite you to contribute to this legacy while exploring your own professional future.

Discover new opportunities and expand your passions with the Hermès US internship program, Generation H!

As part of Generation H , you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies.

In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.

The duration of the Generation H program is five months.

Please note in order to qualify for the program, you must be able to work during this five month period.

This internship is scheduled for July 14th, 2025 - December 26th, 2025 and may be Full-Time or Part-Time to accommodate your academic schedule.

All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City.

Interns are paid an hourly rate of US $20.00.

A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.

About the Role:


* Assist with web-to-shop order paperwork and maintenance of boutique return/exchange tracking


* Extract KPIs and statistics to support team Managers and Specialists with reporting analysis


* Support with delivery of important information through communications across various platforms


* Compile documentation for FedEx claim emails to correct inventory


* Support the Client Relations team with the processing of refunds and exchanges


* Follow up on tickets requiring action for pending returns, after sales issues, etc.


* Assist with Hermes.com customer service needs including thorough research for escalation resolution in addition to weekly analysis of client interaction trends


* Perform internal quality assurance checks and competitive analysis with other luxury contact centers to identify training opportunities and share feedback with direct Manager


* Aid Training team in scheduling educational events an...