Analyst - DataAnalytics

Description & Requirements

As a member of the Maximus Contact Center CX team the Analyst - Data Analytics should be able to configure, troubleshoot and support on multiple quality and/or reporting platforms that are utilized in Contact Center environments at Maximus.

This engineer will serve in a technical role on customer implementation and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.

Essential Duties and Responsibilities:

- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.

- Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.

- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.

- Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.

- Ad hoc tool development to support operational and under served analytical areas.

- Learning emerging technologies and systems of need for company initiatives.

- Activities to support team communication and strategy implementation (meetings, etc.).

- Project management activities.

• Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.

• Serve as point of contact for data and analytical usage, particularly in the appropriate uses and limitations of statistical and analytical applications.

• Analyze extracted data, identify trends and provide insights and analyses around operations and project data.

• Develop and implement new metrics, functions, and scripts as KPIs and in existing BI/Dashboards as needed.

• Ad hoc tool development to support operational and under served analytical areas.

• Learning emerging technologies and systems of need for company initiatives.

• Activities to support team communication and strategy implementation (meetings, etc.).

• Project management activities.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

• Bachelor's degree in related field

• Ability to solve problems quickly and accurately

• 3-5 years of professional experience

• Strong organizational, interpersonal, written, and verbal communication skills

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

• Ability to successfully execute many difficult tasks simultaneously

• Ability to work as a team member, as well as independently

• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

• Software: MS Visio, MS Office (Word, Ex...